I have 36 IT TechSup years under my belt - I never reach out for support without using everything in my knowledge bank first. I'd also performed a refresh, to no avail. Short of that, I don't have any great suggestions.įirstly, the re-titling of the issue, now, having read your explanations, I understand all your reasons, all of which were obviously clear to you but in no way clear to me, because, I was able to SUCCESSFULLY get Flash Player 32.0.0.101 via Windows Update, the issue was 2 Flash.ocx files remained an earlier version. If not, I'd steer you towards expertise from Microsoft support instead. If those things are within your comfort level, great. Windows 10 also has a System File Checker utility and a non-destructive option for "refreshing" the operating system files while retaining all of your user data. If that's not helping, then because those changes are happening in a protected part of the filesystem that's owned by Windows Update, there's literally nothing that we can offer you in terms of a way to overwrite them.Ī couple of general things that you could try would be removing and reinstalling the last Windows Update for Flash from Add/Remove Programs to see if you can coax Windows Update into removing and replacing those files. My hope was that you just needed to grab an additional patch, since that would be a straightforward thing to do. If you're applying the relevant Windows Update and it's not actually updating the files, you'll probably need to open a support case with Microsoft to figure out why Windows Update isn't making those changes. I also didn't want to invite a wave of "me too" replies for people on platforms where Windows Update wasn't in play, as that would simply muddy the conversation. We don't really have any control in this particular situation, but I'm curious about what the ultimate resolution is. In the same vein, we can't provide a tool that magically solves this, because our installers would have the same restrictions on filesystem access.įor me, it was a thread that I wanted to keep an eye on, but I wanted a reminder that it wasn't a problem with our installers, since they're not applicable on the platform that you're using. There's no way for you, even with Administrator access, to change those files directly. The subtle distinction that I was making in the title was a reflection of the fact that those changes MUST come from Windows Update. If you've applied the latest Windows Update that corresponds to Flash Player 32.0.0.101 (see my note above about the correct KB number for that patch), then those files should have been updated. The issue is, after the successful update to Flash Player 32.0.0.101, two Flash.ocx files remain at version 31.0.0.153Ĭ:\Windows\System32\Macromed\Flash\Flash.ocxįile description Adobe Flash Player 31.0 r0Ĭ:\Windows\SysWOW64\Macromed\Flash\Flash.ocxĮxactly. Flash Player 32.0.0.101 via Windows Update was successfully implemented. Re does not accurately reflect the issue - the issue is NOT "unable to get Flash Player 32.0.0.101 via Windows Update". All recommended steps on were performed before I reached out to the forum.
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